Accessibility Information

MELBOURNE PARK 

Guests with reduced mobility can get to the arena via Olympic Boulevard or the Rod Laver Arena and Hisense/Melbourne Arena tram stops. You can see where these are located on the map of the precinct

There are ramps throughout the site, as well as lifts in all venues, and all turnstiles have an accessible entry option for those who may need it.  

PARKING  

Accessible parking is booked through Ticketek on their Accessible Seating Hotline: (03) 9286 1208. We’d recommend booking parking when booking your tickets or well in in advance of your event to avoid disappointment. 

Guests who are unable to secure pre-booked accessible parking should pre-book a standard car park and present their disabled parking pass to the car parking attendant on the day to be directed to the best available spot. 

DROP OFF AREAS 

Reduced mobility guests visiting Rod Laver or Margaret Court Arena by car can be dropped off in the Northern carpark via entrance A (Batman Avenue)*. Just to let you know, all visitors have 20 minutes to drop off guests to the arena, after which time you may be charged. 

For those with reduced mobility visiting Melbourne Arena, there’s a designated drop off zone directly in front of the venue on Olympic Boulevard.  

*Entrance A is closed to public access due to construction for the Australian Open from November 2019 until early February 2020. Guests may access the Northern Carpark by turning left at the roundabout in the Entrance D roadway. 

LIFTS 

Lifts are available in each arena and the Eastern Plaza Car Park. Braille buttons are available on lifts. Arena internal lifts have customer service team members in them to welcome and assist patrons.

ACCESSIBLE TICKETS/SEATING 

Wheelchair bays and accessible seating must be pre-booked through the Melbourne Park Accessible Seating service:

  • Reach them by phone on 03 9286 1208; 
  • Submit a request to be contacted online by clicking this link. The Melbourne Park Accessible Seating team will contact you to finalise the transaction. 

If there’s still availability, you can also get your tickets on the day from the accessible ticket window at Rod Laver Arena Forecourt Box Office.  

If you have booked standard seating, but have an accessibility requirement, please let us know as soon as possible by calling the Melbourne Park Accessible Seating service. If you arrive at an event with an accessibility requirement which was not accounted for at time of booking, our team will do what they can to re-locate you to an appropriate area, however this may not always be possible.

Please note all aisles in Rod Laver Arena are fitted with handrails to assist you in accessing your seat.

ACCESSIBILITY IN THE VENUES 

All venues have wheelchair accessible seating bays. These bays have wheelchair space with a seat free alongside for a friend or relative. 

There are plenty of accessible toilets (larger, wider cubicle with a door opening outwards) available throughout the venues.  

There’s also a Changing Places toilet in Melbourne Arena, beside the Information Desk and in Rod Laver Arena at Door 7. Guests can use their MLAK to access these facilities or collect a key from the venue Information Desk.  

We have FM Transmitters which work across the seating bowl of Rod Laver Arena, Melbourne Arena and Margaret Court Arena. These can be collected from the relevant arena information desk each day. Patrons need to provide their own headphones.

Accessibility ramps are across the precinct and are a major part of the Melbourne Park Precinct redevelopment, including an improved ramp from Garden Square to Rod Laver Arena.

Rod Laver Arena has internal ramps from the concourse to the seating bowl, located at doors 1, 2 and 9.